Support

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Get in touch

Questions, bug reports, or feature requests: email us and we’ll get back to you.

To help us respond faster, please include your tvOS version, your Synology model and DSM/Surveillance Station version, and a description of what you were doing when the issue occurred.

Minimum requirements

NasCam supports current Synology Surveillance Station installations and every Apple TV model that can run tvOS 17 or later. You need:

An Apple TV HD (2015, originally 4th generation) or any Apple TV 4K, running tvOS 17 or later.
A Synology NAS running DSM 7 or later.
Surveillance Station 9 or later, with at least one camera configured and online.
A DSM user account with Surveillance Station access and Live View permission. Playback permission is also required for recordings, events and thumbnails.
Your Apple TV and NAS reachable on the same network (or a remote connection you’ve set up yourself).

The original 2015 Apple TV HD has been tested and works with NasCam. An Apple TV 4K is recommended for H.265, 4K streams and heavier multi-camera setups.

Getting started

Once the requirements above are in place:

Install NasCam from the App Store on your Apple TV.
Open the app and enter your NAS address (local IP, hostname, or QuickConnect ID) and port.
Sign in with your DSM username and password. Approve the two-factor prompt if your account uses 2FA.
Your cameras appear automatically. Select any feed to go full screen, or browse recorded events.

Connecting to your NAS

A few tips for a reliable connection:

Address: On your home network, the local IP of your NAS (for example 192.168.1.20) is usually the most reliable. You can find it in DSM under Control Panel → Network.
Port: Use your DSM port (default 5000 for HTTP or 5001 for HTTPS). If you’ve changed it, enter your custom port.
Permissions: The signed-in DSM user needs access to Surveillance Station and to the specific cameras you want to view.
Remote viewing: To watch away from home, set up secure remote access to your NAS yourself (VPN or Synology QuickConnect). NasCam does not proxy your video through any external service.

Troubleshooting

Which DSM and Surveillance Station versions are supported?

NasCam requires DSM 7 or later and Surveillance Station 9 or later. DSM 6 and Surveillance Station 8 or earlier are not supported.

Does NasCam work on the original Apple TV HD?

Yes. The 2015 Apple TV HD, originally called the 4th-generation Apple TV, has been tested with NasCam and works when running tvOS 17 or later. Apple TV 4K is recommended for H.265, 4K streams and demanding multi-camera setups.

The app can’t connect to my NAS

Confirm your Apple TV and NAS are on the same network, double-check the address and port, and make sure DSM is reachable from a browser on the same network. If you use HTTPS with a self-signed certificate, try the HTTP port to confirm connectivity first.

A camera feed is black or won’t load

Verify the camera is online and recording in Surveillance Station itself. Very high-bitrate or unusual codecs can be demanding on Apple TV — try lowering the camera’s stream resolution or bitrate in Surveillance Station, and confirm the DSM user has permission for that camera.

Two-factor authentication isn’t working

If your DSM account uses 2FA, NasCam will prompt for the six-digit code from your authenticator app. Make sure your device clock is accurate and that the code hasn’t expired, then re-enter it. If you repeatedly fail, generate a fresh code and try again.

Live view stutters or lags

This is usually a network or bitrate issue. A wired Ethernet connection to the Apple TV helps significantly. In Surveillance Station, consider configuring a lower-resolution secondary stream for smoother multi-camera viewing.

Recorded events are missing

NasCam shows the recordings stored on your NAS. If events are missing, check your recording schedule, motion-detection settings, and storage retention in Surveillance Station — NasCam only displays what your NAS has actually saved.

Still stuck? Email nascam@vto-software.nl and we’ll help you get up and running.