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Privacy Policy

Last updated: 13 November 2026

NasCam is built around a simple principle: your home security footage belongs to you and should never leave your control.

This Privacy Policy explains how NasCam (“the app”, “we”, “us”) handles information when you use it. NasCam is an Apple TV (tvOS) and Android TV application that lets you view your own Synology Surveillance Station cameras and recordings. It is published by VTO Software.

1. Information we do not collect

We designed NasCam so that we never receive your data. Specifically, NasCam does not collect or transmit to us:

• Your video streams, snapshots, or recorded footage.
• Your Synology NAS address, DiskStation Manager (DSM) credentials, or session tokens.
• Personal information such as your name, email address, or location.
• Usage analytics, telemetry, crash reports tied to your identity, advertising identifiers, or device fingerprints.

NasCam contains no third-party advertising, analytics, or tracking SDKs.

2. Information the app processes locally

To function, NasCam stores a small amount of configuration on your device only:

• Connection settings. The address of your Synology NAS and your preferences (such as camera layout). This is saved locally on your TV device.
• Credentials. The username and password (and, where applicable, session tokens or two-factor state) used to sign in to your NAS are stored securely so you don’t have to re-enter them each time. Apple TV uses the system keychain. Android TV encrypts saved secrets with a key held by Android Keystore. They are used solely to authenticate with your NAS and are never sent to us.

This information stays on your TV device. Deleting the app removes it.

3. How video and recordings are handled

Live video and recorded events are streamed directly from your Synology Surveillance Station to your TV device over your local network (or over any remote-access connection you have configured yourself, such as a VPN or Synology QuickConnect). NasCam does not route, copy, cache to any external server, or retain this footage. All recordings remain on your own NAS hardware under your control.

4. Network connections

The app communicates with the Synology NAS or Synology QuickConnect address you configure. It also contacts Apple or Google storefront services to load product details, process purchases, and verify Pro access. It does not phone home to VTO Software or to any analytics endpoint. If you enter an incorrect NAS address, the app will simply be unable to connect.

5. Children’s privacy

NasCam is not directed at children and does not knowingly collect any information from anyone, including children under 13.

6. Data security

Because your camera data stays between your TV device and your NAS, security depends largely on your own network and Synology configuration. NasCam supports HTTPS and also permits plain HTTP connections for local NAS setups. A plain HTTP connection is not encrypted. We recommend HTTPS or a trusted local network, strong DSM passwords, two-factor authentication, and current DSM and Surveillance Station software. Saved credentials use the Apple keychain or Android Keystore-backed encryption.

7. Third-party services

NasCam is distributed through the Apple App Store and Google Play. Apple or Google may process information about downloads, purchases, subscriptions, devices, and store accounts under the Apple Privacy Policy or Google Privacy Policy. VTO Software receives no camera footage, NAS credentials, or app analytics from NasCam. With a purchase, the app also gives Apple or Google a random number that it made for your TV. That number says nothing about you. We only use it if you chose to send the feedback form and ask for news (section 10). Your interaction with Synology Surveillance Station and QuickConnect is governed by Synology’s own terms and privacy practices. We do not control the privacy practices of Apple, Google, or Synology.

8. Your rights

Unless you chose to send the feedback form, we hold none of your personal data, so there is nothing for us to export, correct, or delete on your behalf. If you did send it, email us and we delete your message, your email address and the random number stored with it. You remain in control of your NAS data. Use “Forget this NAS” to remove saved connection data, or delete NasCam to remove all local app data. Apple and Google provide their own controls for store and purchase records.

9. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Material changes will be reflected on this page. Continued use of the app after an update constitutes acceptance of the revised policy.

10. This website

Sections 1 to 9 describe the app, and nothing below changes them. The app still sends no camera footage, NAS credentials, or analytics to VTO Software. Store services process purchases as described above.

This website (nascam.tv) is separate, and it does measure traffic, because we need to know whether anyone is finding it.

Visit counting

• We use Umami, a privacy-focused analytics tool that we host ourselves. No third-party analytics company receives your visit.
• It sets no cookies and stores no identifiers. It does not follow you across websites, and it cannot be used to identify you.
• What is recorded: the page visited, the referring site, the campaign parameters in the link you clicked, an approximate country, and the browser and device type. IP addresses are not stored.
• We also record when a visitor clicks through to the Apple App Store, as an anonymous count. Apple does not tell us who installed the app, and we do not try to find out.
• We use Google Search Console to see which search terms lead people here. It reports aggregated queries, never individual visitors.

Videos

• Some pages show tutorial videos that are hosted on YouTube. The preview image is stored on nascam.tv, so loading a page sends nothing to YouTube.
• Only when you press play does the page load YouTube's player, in its privacy-enhanced mode (youtube-nocookie.com). From that moment YouTube's own privacy policy applies to the video.
• We count a press on play as an anonymous event in Umami, the same way as a store click.

Feedback form

• The TV apps show a QR code that opens nascam.tv/feedback on your phone. The app itself sends nothing. The link only carries the platform (Apple TV or Android TV), whether the app is the free or Pro version, the app version, the language of your TV, and which screen showed the code.
• When you send the form, we receive your message, your email address if you give one, and those link details. They reach the developer as a private message through a Telegram bot. They are not stored on nascam.tv.
• The email address is optional. Without the news box ticked, we use it only to reply to you.
• If you tick the box for news, your address is stored with our mailing service Sequenzy, together with the free or Pro version, the platform, the language and the app version. You first get an email to confirm. Every news email has an unsubscribe link.
• Only if you choose to send the form and tick the box for news, the random number that the app made for your TV is stored with your address. Nothing else links that number to you. When you buy Pro, the app gives Apple or Google the same number, and the store’s purchase notice passes it back to us. If it matches your address, we mark you as a Pro user, so you no longer get offers to upgrade. If you never sent the form or asked for news, there is no address to match: we look the number up, find nothing and keep nothing.
• The page counts a sent form as an anonymous event in Umami. Your message and your email address never go to Umami. This page does not load Google’s advertising tag or any session recording.
• To have your message or address deleted, email us at the address below.

Advertising measurement

We sometimes buy search ads. To learn whether an ad led anyone to the App Store, this site loads Google’s advertising tag.

• It runs for one purpose: to count App Store clicks that came from one of our ads.
• Outside the EEA, the UK and Switzerland it stores a first-party cookie and reads the click identifier Google adds to the ad link.
• Inside the EEA, the UK and Switzerland it is switched off by default. It stores nothing on your device and sets no cookie. Google receives an anonymous signal it uses to estimate totals.
• We never send Google your name, your email, a purchase, a price, or anything from your Apple account. We do not have those things.
• The tag is Google’s, so Google’s own privacy policy applies to what it collects.

There is no consent banner. In the regions that require consent for this kind of measurement, the advertising tag is off unless and until that changes, so there is nothing to consent to. Elsewhere you can opt out through Google’s ad settings, your browser’s cookie settings, or any content blocker. If a blocker stops either script, every page works exactly the same.

11. Contact us

If you have any questions about this Privacy Policy or how NasCam handles data, please get in touch:

nascam@vto-software.nl